YEAR

2023–2024

MY ROLE

Design, Research

TEAM

Designers, Engineers

STAKEHOLDERS

Patients, Clinicians

CONTEXT

Info-Santé 811 services receive a large number of calls for the number of nurses available; this results in long waiting time and unanswered calls.

WHAT WAS DONE

Conceived and hosted 3 workshops: identify the current process, create a new process with the new tool and find the ideal workflow for deployment of the new process.